Udemy - Workforce management Real Time Analyst

seeders: 12
leechers: 10
updated:
Download torrent
Added by freecoursewb in Other > Tutorials
Download Fast Safe Anonymous
movies, software, shows...

Files

[ FreeCourseWeb.com ] Udemy - Workforce management Real Time Analyst
  • Get Bonus Downloads Here.url (0.2 KB)
    • ~Get Your Files Here ! 01 - KPIs Essentials in WFM
    • 001 Introduction to KPIs.mp4 (5.7 MB)
    • 001 Introduction to KPIs_en.vtt (1.6 KB)
    • 001 KPI-ESSENTIALS.pptm (345.4 KB)
    • 001 UTILI-VS-OCC.xlsx (10.1 KB)
    • 001 excel-adh.xlsx (15.7 KB)
    • 001 staffing-levels.xlsx (11.4 KB)
    02 - SERVICE LEVEL INTERPRETATION
    • 001 INTERVAL-INTERPRETATION.pptm (154.7 KB)
    • 001 SERVICE LEVEL REPORT AND ERLANG C CALCULATOR.mp4 (15.2 MB)
    • 001 SERVICE LEVEL REPORT AND ERLANG C CALCULATOR_en.vtt (2.2 KB)
    03 - Workforce Management
    • 001 what is Workforce Management.mp4 (78.7 MB)
    • 001 what is Workforce Management_en.vtt (10.0 KB)
    04 - INTRADAY TRAFFIC DUTIES
    • 001 You will learn all the Intraday Traffic activities and duties.mp4 (378.2 MB)
    • 001 You will learn all the Intraday Traffic activities and duties_en.vtt (16.4 KB)
    • 002 Requirements and skills like MS excel, IEX and Avaya Cms and more.mp4 (29.9 MB)
    • 002 Requirements and skills like MS excel, IEX and Avaya Cms and more_en.vtt (2.5 KB)
    • 003 INTERVAL ANALYSIS REFERRED TO EXPLAIN WHEN AN INTERVAL IS LOST.mp4 (102.9 MB)
    • 003 INTERVAL ANALYSIS REFERRED TO EXPLAIN WHEN AN INTERVAL IS LOST_en.vtt (5.5 KB)
    05 - ERLANG C
    • 001 LEARN THE INPUTS FOR AN ERLANG C FORMULA AND THE OUTPUT.mp4 (12.0 MB)
    • 001 LEARN THE INPUTS FOR AN ERLANG C FORMULA AND THE OUTPUT_en.vtt (0.8 KB)
    06 - SKILLS
    • 001 HOW SKILLS ARE CREATED AND CATEGORIZE INTO THE IEX SYSTEM.mp4 (11.6 MB)
    • 001 HOW SKILLS ARE CREATED AND CATEGORIZE INTO THE IEX SYSTEM_en.vtt (1.4 KB)
    07 - MANAGEMENT UNITS OR SITES
    • 001 MANAGEMENT UNITS OR SITES ARE NECESSARY FOR ORGANIZATION AND COMPARISON PURPOSES.mp4 (21.2 MB)
    • 001 MANAGEMENT UNITS OR SITES ARE NECESSARY FOR ORGANIZATION AND COMPARISON PURPOSES_en.vtt (1.6 KB)
    08 - CONTACT TYPES, LOBS OR QUEUES
    • 001 MANAGING LOBS ARE CRUCIAL FOR SERVICE LEVEL PERFORMANCE AND KPIs RELATED.mp4 (19.4 MB)
    • 001 MANAGING LOBS ARE CRUCIAL FOR SERVICE LEVEL PERFORMANCE AND KPIs RELATED_en.vtt (2.7 KB)
    • 002 WFM KEY PERFORMANCE INDICATORS.mp4 (20.3 MB)
    • 002 WFM KEY PERFORMANCE INDICATORS_en.vtt (1.1 KB)
    09 - ADHERENCE, CONFORMANCE AND ATTRITION
    • 001 ADHERENCE IS ONE OF THE KEY FACTORS TO GET THE PLAN DONE.mp4 (48.4 MB)
    • 001 ADHERENCE IS ONE OF THE KEY FACTORS TO GET THE PLAN DONE_en.vtt (0.9 KB)
    10 - THE QUEUE
    • 001 LEARNING HOW TO MAKE CALL OUTS BASED ON A QUEUE IS A BASIC DUTY FOR AN RTA.mp4 (47.1 MB)
    • 001 LEARNING HOW TO MAKE CALL OUTS BASED ON A QUEUE IS A BASIC DUTY FOR AN RTA_en.vtt (4.5 KB)
    11 - CODING EXCEPTIONS
    • 001 FROM VTO TO UNPLANNED ABSENCES AND SUCH, CODING CORRECTLY IS A BIG FACTOR IN RTA.mp4 (350.4 MB)
    • 001 FROM VTO TO UNPLANNED ABSENCES AND SUCH, CODING CORRECTLY IS A BIG FACTOR IN RTA_en.vtt (18.1 KB)
    12 - WFM SYSTEMS AVAYA CMS, IEX AND WEBSTATION
    • 001 LEARN HOW TO USE AVAYA CMS.mp4 (114.2 MB)
    • 001 LEARN HOW TO USE AVAYA CMS_en.vtt (4.8 KB)
    13 - REPORTS
    • 001 THERE ARE SO MANY REPORTS THAT ARE ISSUED , WE LISTED THE MOST COMMON ONES.mp4 (47.3 MB)
    • 001 THERE ARE SO MANY REPORTS THAT ARE ISSUED , WE LISTED THE MOST COMMON ONES_en.vtt (4.9 KB)
    14 - QUIZ
    • 001 QUIZ.html (6.1 KB)
    15 - QUIZ ANSWERS
    • 001 ANSWERS.html (6.6 KB)
    • Bonus Resources.txt (0.4 KB)

Description

Workforce management Real Time Analyst



https://CoursePig.com

MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.27 GB | Duration: 1h 58m

Everything you need to know to get promoted as a Real time analyst in a call center and boost your income!

What you'll learn
How to work as an Intraday Traffic in Workforce management
Requirements
call center experience
Description
Learn what are the duties of a Real Time Analyst with the Workforce Management department and learn how to control Queues, generate reports and interpret Intervals, also you will be able to know what are the most common reports that are generated.

Key concepts



Download torrent
1.3 GB
seeders:12
leechers:10
Udemy - Workforce management Real Time Analyst

Trackers

tracker name
udp://tracker.torrent.eu.org:451/announce
udp://tracker.tiny-vps.com:6969/announce
http://tracker.foreverpirates.co:80/announce
udp://tracker.cyberia.is:6969/announce
udp://exodus.desync.com:6969/announce
udp://explodie.org:6969/announce
udp://tracker.opentrackr.org:1337/announce
udp://9.rarbg.to:2780/announce
udp://tracker.internetwarriors.net:1337/announce
udp://ipv4.tracker.harry.lu:80/announce
udp://open.stealth.si:80/announce
udp://9.rarbg.to:2900/announce
udp://9.rarbg.me:2720/announce
udp://opentor.org:2710/announce
µTorrent compatible trackers list

Download torrent
1.3 GB
seeders:12
leechers:10
Udemy - Workforce management Real Time Analyst

Torrent hash: C1DC6196C2489166D6EC672205D5A0B61D39C9B2