Udemy - ManageEngine ServiceDesk Plus ITIL Best Practice and Automation

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[ DevCourseWeb.com ] Udemy - ManageEngine ServiceDesk Plus ITIL Best Practice and Automation
  • Get Bonus Downloads Here.url (0.2 KB)
  • ~Get Your Files Here ! 1 - Introduction
    • 1 -Course Introduction & Outlines.en_US.vtt (3.5 KB)
    • 1 -Course Introduction & Outlines.mp4 (23.5 MB)
    • 2 -Application Link.url (0.1 KB)
    • 2 -ManageEngine SDP Overview & Application Download.en_US.vtt (3.8 KB)
    • 2 -ManageEngine SDP Overview & Application Download.mp4 (28.7 MB)
    10 - IT Asset Management
    • 1 -Asset Definition, Workflow, and Best Practicies.en_US.vtt (2.5 KB)
    • 1 -Asset Definition, Workflow, and Best Practicies.mp4 (15.0 MB)
    • 2 -Asset Management Installation, Configuration, and Integration.en_US.vtt (4.5 KB)
    • 2 -Asset Management Installation, Configuration, and Integration.mp4 (50.8 MB)
    • 3 -Asset Registration and Agent Installation.en_US.vtt (11.2 KB)
    • 3 -Asset Registration and Agent Installation.mp4 (143.3 MB)
    • 4 -Asset Customization.en_US.vtt (7.8 KB)
    • 4 -Asset Customization.mp4 (87.5 MB)
    11 - Automation & Workflow Design
    • 1 -Business Rules.en_US.vtt (5.0 KB)
    • 1 -Business Rules.mp4 (69.7 MB)
    • 2 -Custom Triggers.en_US.vtt (2.9 KB)
    • 2 -Custom Triggers.mp4 (31.8 MB)
    • 3 -Request Life Cycle (RLC).en_US.vtt (5.0 KB)
    • 3 -Request Life Cycle (RLC).mp4 (61.4 MB)
    12 - API Application Programming Interface
    • 1 -API Documentation.en_US.vtt (8.4 KB)
    • 1 -API Documentation.mp4 (65.3 MB)
    13 - Integrations
    • 1 -Integration with ManageEngine Solutions and Third-Party Apps.en_US.vtt (12.0 KB)
    • 1 -Integration with ManageEngine Solutions and Third-Party Apps.mp4 (127.1 MB)
    14 - Reporting and Analytics
    • 1 -Reports.en_US.vtt (7.1 KB)
    • 1 -Reports.mp4 (93.8 MB)
    • 2 -Dashboard.en_US.vtt (3.3 KB)
    • 2 -Dashboard.mp4 (35.3 MB)
    2 - Installation & Initial Configuration
    • 1 -Service Desk Plus Installation.en_US.vtt (2.7 KB)
    • 1 -Service Desk Plus Installation.mp4 (16.5 MB)
    • 2 -Active Directory Integration.en_US.vtt (4.1 KB)
    • 2 -Active Directory Integration.mp4 (52.6 MB)
    • 3 -Roles & Permissions.en_US.vtt (6.0 KB)
    • 3 -Roles & Permissions.mp4 (81.2 MB)
    • 4 -Users & Support Groups.en_US.vtt (4.2 KB)
    • 4 -Users & Support Groups.mp4 (61.5 MB)
    3 - Incident Management & Templates Customization
    • 1 -Incident Definition, Workflow, and Best Practicies.en_US.vtt (4.0 KB)
    • 1 -Incident Definition, Workflow, and Best Practicies.mp4 (26.5 MB)
    • 2 -Incident Template Customization.en_US.vtt (7.7 KB)
    • 2 -Incident Template Customization.mp4 (108.6 MB)
    • 3 -Field and Form Rules.en_US.vtt (7.6 KB)
    • 3 -Field and Form Rules.mp4 (93.4 MB)
    4 - Service Catalogs & Approval Workflow
    • 1 -Service Definition, Workflow, and Best Practicies.en_US.vtt (2.8 KB)
    • 1 -Service Definition, Workflow, and Best Practicies.mp4 (19.6 MB)
    • 2 -Service Catalog Customization.en_US.vtt (5.5 KB)
    • 2 -Service Catalog Customization.mp4 (76.7 MB)
    • 3 -Approval Workflows.en_US.vtt (6.0 KB)
    • 3 -Approval Workflows.mp4 (74.8 MB)
    5 - Service Level Agreement & Esclation Matrix
    • 1 -Introduction To Service Level Agreement.en_US.vtt (2.2 KB)
    • 1 -Introduction To Service Level Agreement.mp4 (9.2 MB)
    • 2 -Priority Matrix.en_US.vtt (2.6 KB)
    • 2 -Priority Matrix.mp4 (35.3 MB)
    • 3 -Configure Incident SLA.en_US.vtt (3.9 KB)
    • 3 -Configure Incident SLA.mp4 (53.9 MB)
    • 4 -Configure Service SLA.en_US.vtt (2.6 KB)
    • 4 -Configure Service SLA.mp4 (33.5 MB)
    • 5 -Esclation Matrix.en_US.vtt (2.5 KB)
    • 5 -Esclation Matrix.mp4 (33.6 MB)
    • 6 -Operational Level Agreement.en_US.vtt (3.5 KB)
    • 6 -Operational Level Agreement.mp4 (46.0 MB)
    6 - Problem Management
    • 1 -Problem Definition, Workflow, and Best Practicies.en_US.vtt (2.6 KB)
    • 1 -Problem Definition, Workflow, and Best Practicies.mp4 (16.7 MB)
    • 2 -Problem Template Customization.en_US.vtt (4.4 KB)
    • 2 -Problem Template Customization.mp4 (57.8 MB)
    7 - Change Management
    • 1 -Change Definition, Workflow, and Best Practicies.en_US.vtt (2.5 KB)
    • 1 -Change Definition, Workflow, and Best Practicies.mp4 (14.3 MB)
    • 2 -Change Template Customization.en_US.vtt (7.5 KB)
    • 2 -Change Template Customization.mp4 (103.9 MB)
    • 3 -Change Workflow.en_US.vtt (8.0 KB)
    • 3 -Change Workflow.mp4 (111.5 MB)
    8 - Project Management
    • 1 -Project Definition, Workflow, and Best Practicies.en_US.vtt (1.9 KB)
    • 1 -Project Definition, Workflow, and Best Practicies.mp4 (9.0 MB)
    • 2 -Project Template Customization.en_US.vtt (4.7 KB)
    • 2 -Project Template Customization.mp4 (47.4 MB)
    9 - Knowledge Management
    • 1 -Knowledge Definition, Workflow, and Best Practicies.en_US.vtt (2.3 KB)
    • 1 -Knowledge Definition, Workflow, and Best Practicies.mp4 (11.2 MB)
    • 2 -Knowledge Base Creation.en_US.vtt (4.4 KB)
    • 2 -Knowledge Base Creation.mp4 (43.8 MB)
    • Bonus Resources.txt (0.4 KB)

Description

ManageEngine ServiceDesk Plus ITIL Best Practice& Automation

https://DevCourseWeb.com

Published 12/2024
Created by Kareem Elmorsy
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Level: All | Genre: eLearning | Language: English + subtitle | Duration: 38 Lectures ( 4h 1m ) | Size: 2 GB

Leverage ManageEngine ServiceDesk Plus to Implement ITIL Best Practices and Automate Your IT and Business Processes

What you'll learn
Introduction to IT Service Management (ITSM) & ITIL Best Practices
Installation and Initial Setup
Incident and Request Management
Service Catalog Configuration
Change, Problem, and Release Management
Asset Management
Knowledge Base
Automations & Workflow Configurations
Integrations & APIs
Reporting and Analytics

Requirements
No required skills



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Udemy - ManageEngine ServiceDesk Plus ITIL Best Practice and Automation


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Download torrent
2 GB
seeders:7
leechers:13
Udemy - ManageEngine ServiceDesk Plus ITIL Best Practice and Automation


Torrent hash: 1165432C4BAA259FB74CC10C940843A7B20CB133