Udemy - IT Help Desk Ticketing Tool for L1 Support

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[ TutGee.com ] Udemy - IT Help Desk Ticketing Tool for L1 Support
  • Get Bonus Downloads Here.url (0.2 KB)
    • ~Get Your Files Here ! 1. Introduction
    • 1. Introduction to Ticketing Tool for L1 IT Support.mp4 (130.3 MB)
    • 1. Introduction to Ticketing Tool for L1 IT Support.srt (21.8 KB)
    • 2. Introduction to Ticketing Tool for L1 IT Support (Part -2).mp4 (133.0 MB)
    • 2. Introduction to Ticketing Tool for L1 IT Support (Part -2).srt (26.5 KB)
    2. Ticket Life Cycle Management
    • 1. Ticket Life Cycle Management (Part-1).mp4 (157.2 MB)
    • 1. Ticket Life Cycle Management (Part-1).srt (22.4 KB)
    • 2. Ticket Life Cycle Management (Part-2).mp4 (140.6 MB)
    • 2. Ticket Life Cycle Management (Part-2).srt (24.8 KB)
    • 3. Ticket Life Cycle Management (Part-3).mp4 (114.5 MB)
    • 3. Ticket Life Cycle Management (Part-3).srt (22.6 KB)
    • 4. Ticket Life Cycle Management (Part-4).mp4 (199.3 MB)
    • 4. Ticket Life Cycle Management (Part-4).srt (22.8 KB)
    • 5. Ticket Life Cycle Management (Part-5).mp4 (140.4 MB)
    • 5. Ticket Life Cycle Management (Part-5).srt (24.2 KB)
    3. JIRA Service Management
    • 1. JIRA Service Management (Part-1).mp4 (111.3 MB)
    • 1. JIRA Service Management (Part-1).srt (20.0 KB)
    • 2. JIRA Service Management (Part-2).mp4 (137.7 MB)
    • 2. JIRA Service Management (Part-2).srt (24.6 KB)
    4. JIRA Incident Ticket Creation
    • 1. JIRA Incident Management (Part-1).mp4 (158.7 MB)
    • 1. JIRA Incident Management (Part-1).srt (27.8 KB)
    • 2. JIRA Incident Management (Part-2).mp4 (114.6 MB)
    • 2. JIRA Incident Management (Part-2).srt (23.1 KB)
    5. JIRA Service Request creation
    • 1. JIRA Service Request Management.mp4 (170.3 MB)
    • 1. JIRA Service Request Management.srt (33.7 KB)
    6. Manage Engine
    • 1. Incident Ticket Creation.mp4 (170.4 MB)
    • 1. Incident Ticket Creation.srt (25.9 KB)
    • 2. Service Request Creation.mp4 (163.5 MB)
    • 2. Service Request Creation.srt (32.7 KB)
    • Bonus Resources.txt (0.3 KB)

Description

IT Help Desk Ticketing Tool for L1 Support



https://TutGee.com

Last Update: 10/2021
Duration: 4h 52m | Video: .MP4, 1280x720 30 fps | Audio: AAC, 44.1 kHz, 2ch | Size: 1.99 GB
Genre: eLearning | Language: English
Learn How to Create, Update and Resolve the Tickets for EUC Support in Level1 using JIRA and Manage Engine.

What you'll learn:
Associates will Learn all about creating the tickets properly for the EUC Support.
Associates will Learn all about Updating the tickets properly for the EUC Support.
Associates will Learn all about Managing the tickets properly for the EUC Support.
Understand the Ticket Lifecycle and Workflow as per the ITIL Framework.

Requirements:
Help desk technicians who want to expand their knowledge

Description:
In this E-Learning you will be Guided for Creating and Managing the IT support tickets in any organization.
This course will be beneficial for the Freshers and Associates who is joining as L1 Support for any organization.
This E-learning explains the Life cycle of the ticket and what is required from Support person at each level.
Properly updating and managing the Support ticket will increase the Customer Satisfaction and help the analyst to nstrate their skills in Handling the End User Support tickets.



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seeders:7
leechers:6
Udemy - IT Help Desk Ticketing Tool for L1 Support
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