Udemy - Customer Success Management - Basics To Advanced

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[ DevCourseWeb.com ] Udemy - Customer Success Management - Basics To Advanced
  • Get Bonus Downloads Here.url (0.2 KB)
    • ~Get Your Files Here ! 1 - AN OVERVIEW OF THE CUSTOMER Success Managers Role
    • 1 - WHAT IS MEANT BY CUSTOMER SUCCESS.mp4 (106.2 MB)
    • 2 - TREATING YOUR CUSTOMER AS YOUR BUSINESS PARTNER.mp4 (59.1 MB)
    • 3 - WHERE DO CSMS FIT WITHIN THE WIDER ORGANIZATIONAL STRUCTURE.mp4 (85.3 MB)
    2 - Readiness for Customer Success Management
    • 4 - What Is Your Organizations Customer Success Strategy.mp4 (27.8 MB)
    • 5 - What Is Your Role in Helping to Fulll Your Organizations CSM Strategy.mp4 (37.9 MB)
    • 6 - What Assets and Resources Are Available to Help You.mp4 (46.0 MB)
    • 7 - How Will You Plan and Manage Your Time.mp4 (30.6 MB)
    3 - CUSTOMER SUCCESS MANAGEMENT TASKS TOOLS AND TECHNIQUES
    • 10 - GETTING IN FRONT OF SENIOR MANAGEMENT AND C LEVEL CUSTOMER STAKEHOLDERS.mp4 (44.2 MB)
    • 8 - THE RAPAE TASK MODELA WAY TO CATEGORIZE CSM ACTIVITIES.mp4 (107.7 MB)
    • 9 - UNDERSTANDING THE CRITICAL PATH.mp4 (68.1 MB)
    4 - Practical CSM Framework Phase 1 Preparation
    • 11 - What Is Phase 1 Preparation All About.mp4 (75.4 MB)
    • 12 - Accessing Information.mp4 (42.2 MB)
    • 13 - Internal Handover.mp4 (27.7 MB)
    • 14 - Customer Information.mp4 (57.7 MB)
    • 15 - Initiative Information and Customer Outcome Requirements.mp4 (27.9 MB)
    • 16 - CSM Outcome Requirements.mp4 (55.4 MB)
    • 17 - Third Parties and Project Status.mp4 (171.0 MB)
    • 18 - Tools for PCSMF Phase 1 Preparation.mp4 (34.5 MB)
    5 - Practical CSM Framework Phase 2 Commitment
    • 19 - What Is Commitment All About.mp4 (29.7 MB)
    • 20 - Communicating with the Customer.mp4 (165.0 MB)
    • 21 - Developing a Stakeholder Management Strategy.mp4 (90.8 MB)
    6 - Practical CSM Framework Phase 3 Onboarding
    • 22 - What Is PCSMF Phase 3 Onboarding All About.mp4 (13.7 MB)
    • 23 - Generic and Customized Onboarding Models.mp4 (49.6 MB)
    • 24 - Information for Onboarding.mp4 (148.2 MB)
    • 25 - Tools for PCSMF Phase 3 Onboarding.mp4 (24.0 MB)
    7 - PRACTICAL CSM FRAMEWORK PHASE 4 ADOPTION PLANNING PART 1CONCEPTS
    • 26 - WHAT IS ADOPTION ALL ABOUT.mp4 (162.9 MB)
    • 27 - UNDERSTANDING IMPACTED USERS.mp4 (72.9 MB)
    • 28 - RESEARCH TECHNIQUES.mp4 (47.0 MB)
    • 29 - CSM INVOLVEMENT IN ADOPTION RESEARCH.mp4 (33.7 MB)
    8 - PRACTICAL CSM FRAMEWORK STAGE 4 ADOPTION PLANNING PART 2IMPLEMENTATION
    • 30 - STEP 1 DETERMINE ADOPTION REQUIREMENTS.mp4 (32.4 MB)
    • 31 - STEP 3 CREATE IMPACTED GROUPS.mp4 (99.7 MB)
    • 32 - STEP 5 DETERMINE COMMUNICATION TRAINING AND SUPPORT REQUIREMENTS.mp4 (78.4 MB)
    • 33 - STEP 5 DETERMINE COMMUNICATION TRAINING AND SUPPORT REQUIREMENTS.mp4 (51.9 MB)
    • Bonus Resources.txt (0.4 KB)

Description

Customer Success Management: Basics To Advanced

https://DevCourseWeb.com

Published 11/2024
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 2.15 GB | Duration: 7h 18m

Elevate Customer Success: Proven Strategies, Core Skills, and Metrics for Excellence

What you'll learn
Master the CSM Role: Understand key responsibilities to enhance customer success, loyalty, and advocacy.
Develop Essential Skills: Build technical and customer-facing abilities for effective problem-solving.
Drive Retention: Implement strategies like vendor locking to reduce churn and boost loyalty.
Analyze Success Metrics: Use tools like NPS and churn rate to measure and improve satisfaction.
Apply Proven Frameworks: Execute structured onboarding and engagement methodologies for success.

Requirements
There are no prior requirements.



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Udemy - Customer Success Management - Basics To Advanced

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2.2 GB
seeders:4
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Udemy - Customer Success Management - Basics To Advanced

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