Linkedin - Learning Microsoft Dynamics for Customer Service

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[ FreeCourseWeb.com ] Linkedin - Learning Microsoft Dynamics for Customer Service
  • Get Bonus Downloads Here.url (0.2 KB)
    • ~Get Your Files Here ! 1. Introduction
    • 001. Discover Dynamics 365 Customer Service.en.srt (1.2 KB)
    • 001. Discover Dynamics 365 Customer Service.mp4 (7.1 MB)
    • 002. Understanding Dynamics 365 customization.en.srt (1.2 KB)
    • 002. Understanding Dynamics 365 customization.mp4 (6.4 MB)
    2. Dynamics 365 Customer Service The Basics
    • 003. What is Dynamics 365 Customer Service.en.srt (2.0 KB)
    • 003. What is Dynamics 365 Customer Service.mp4 (12.2 MB)
    • 004. Navigating in Dynamics 365.en.srt (9.7 KB)
    • 004. Navigating in Dynamics 365.mp4 (53.5 MB)
    • 005. Access and sorting records and views.en.srt (6.9 KB)
    • 005. Access and sorting records and views.mp4 (41.4 MB)
    • 006. Use quick create to create a new record.en.srt (6.0 KB)
    • 006. Use quick create to create a new record.mp4 (30.7 MB)
    • 007. Build queries with Advanced Find.en.srt (11.0 KB)
    • 007. Build queries with Advanced Find.mp4 (65.7 MB)
    • 008. Work with search in Dynamics 365.en.srt (4.2 KB)
    • 008. Work with search in Dynamics 365.mp4 (22.3 MB)
    • 009. End-user personalization options.en.srt (5.3 KB)
    • 009. End-user personalization options.mp4 (29.5 MB)
    • 010. Customer Service Hub vs. Customer Service workspace.en.srt (7.1 KB)
    • 010. Customer Service Hub vs. Customer Service workspace.mp4 (41.1 MB)
    3. Case Management
    • 011. What is a case.en.srt (1.8 KB)
    • 011. What is a case.mp4 (9.3 MB)
    • 012. Various ways cases can be created.en.srt (6.6 KB)
    • 012. Various ways cases can be created.mp4 (40.8 MB)
    • 013. Streamline processes with business process flows.en.srt (5.6 KB)
    • 013. Streamline processes with business process flows.mp4 (31.7 MB)
    • 014. Using the timeline to track activities and notes to a case.en.srt (2.3 KB)
    • 014. Using the timeline to track activities and notes to a case.mp4 (14.7 MB)
    4. Service Level Agreements and Entitlements
    • 015. Service level agreement administration.en.srt (9.4 KB)
    • 015. Service level agreement administration.mp4 (49.6 MB)
    • 016. Using service level agreement with cases.en.srt (5.6 KB)
    • 016. Using service level agreement with cases.mp4 (34.7 MB)
    • 017. Entitlements in case management.en.srt (9.6 KB)
    • 017. Entitlements in case management.mp4 (56.7 MB)
    5. Knowledge Articles
    • 018. Managing knowledge articles.en.srt (9.2 KB)
    • 018. Managing knowledge articles.mp4 (54.4 MB)
    • 019. Using knowledge articles with cases.en.srt (4.7 KB)
    • 019. Using knowledge articles with cases.mp4 (26.3 MB)
    • 020. Using knowledge search.en.srt (3.5 KB)
    • 020. Using knowledge search.mp4 (17.3 MB)
    6. Queue Management
    • 021. Managing queues.en.srt (2.1 KB)
    • 021. Managing queues.mp4 (11.0 MB)
    • 022. Routing rules and assignment.en.srt (2.1 KB)
    • 022. Routing rules and assignment.mp4 (11.8 MB)
    7. Reporting and Analytics in Dynamics 365
    • 023. Charts and dashboards.en.srt (9.8 KB)
    • 023. Charts and dashboards.mp4 (55.6 MB)
    • 024. Interactive dashboards.en.srt (6.3 KB)
    • 024. Interactive dashboards.mp4 (37.5 MB)
    • 025. Customer Service historical analytics.en.srt (3.8 KB)
    • 025. Customer Service historical analytics.mp4 (21.6 MB)
    • 026. Excel templates.en.srt (3.3 KB)
    • 026. Excel templates.mp4 (20.3 MB)
    8. Conclusion
    • 027. Learn more about Dynamics 365 Customer Service.en.srt (1.2 KB)
    • 027. Learn more about Dynamics 365 Customer Service.mp4 (7.1 MB)
    • Bonus Resources.txt (0.4 KB)

Description

Learning Microsoft Dynamics for Customer Service



https://FreeCourseWeb.com

LinkedIn Learning
Duration: 1h 33m | .MP4 1280x720, 30 fps(r) | AAC, 48000 Hz, 2ch | 810 MB
Genre: eLearning | Language: English

If you’re looking for a more effective way to manage your customer base, why not try Microsoft Dynamics 365 Customer Service? The Dynamics 365 Customer Service suite offers you a host of easy-to-use tools to improve collaboration with your customers, resolve key issues, and provide exceptional support to your customer base in a more meaningful, iterative way.

Join instructor Dian Taylor and discover the full benefits of the suite, from the basics of setup to data recording and analytics. Learn how to manage customer cases, including how to create, view, and edit cases, curate knowledge base articles, and integrate your work with other parts of Dynamics 365, such as Sales. Get tips on case management, service-level agreements and entitlements, queue administration, and related apps, as you prime your skill set to continually improve customer satisfaction, retention, and more.



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Linkedin - Learning Microsoft Dynamics for Customer Service

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Download torrent
810.4 MB
seeders:3
leechers:4
Linkedin - Learning Microsoft Dynamics for Customer Service

Torrent hash: 5A0596D2690EF31291309B5A1DCEF651A299D861