[ FreeCourseWeb ] Great Customer Service with Emotional Intelligence

[ FreeCourseWeb.com ] Great Customer Service with Emotional Intelligence

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MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Genre: eLearning | Language: English + .srt | Duration: 18 lectures (1h 32m) | Size: 1.7 GB
Take your business to the next level by building a Customer Service Culture based on Emotional Intelligence.
What you'll learn:
What is Emotional Intelligence and why it is important in Customer Service.
How to develop our own Emotional Intelligence.
The basics of human irrational behavior.
How to practice emotionally intelligent Customer Service.
How to start building a Customer Service Culture for your business.

Requirements
Basic use of the Udemy Platform on computer or smartphone.
Self learning motivation.

Description
Why is it so difficult to offer great Customer Service?

Simple, because we keep aproching the subject from a mainly rational perspectuve, like an organizational system that we can standarice, but in reality, great customer service has to do with human relationships, which are after all, completely emotional and primarily irrational.

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